FAQs

How big a sample can I run?
No limit.
How many questions can I have in my survey?
No limit, but we’d advise keeping as short as you can to maximise your response rate. *
Why is Survey Mechanics faster than other survey software?
GEEK STUFF IN HERE.
Can I have a "white label" version of my survey?
Yes, the Professional version removes references to Survey Mechanics in your questionnaire (other than within the URL) and your reports. You can have a full own brand version of Survey Mechanics, using your own web domain as well. See our Pricing and Features page for more information.
In what format can I have my results?
You can have your results downloaded in a CSV file (Excel-friendly and ready to import into SPSS), or in a pdf file
How does the Automatic Analysis Engine work?
The Automatic Analysis Engine will examine your survey data and identify any relationships in your survey results by comparing the answers to every question to those for every other question - saving you hours of analysis and ensuring you don't miss anything!
Can I include a brand or logo in my survey?
Yes
Can I include pictures in my survey?
Yes - you can include pictures to show respondents, or upload individual picture files to form part of the questionnaire - for example, so that respondents can put logos in order of desirability.
What else can I include in my survey?
You may also include audio and video from external sources such as YouTube or SoundCloud
How easy is it to build a survey?
Very easy - it's designed to be very intuitive, but you might wish to refer to our pop up help tips to help you through the first time, or to help you get the most out of our software. There's online guidance all the way through
How can I include or exclude answers from a previous question?
When you set up your question, simply type in "[Include-x]" or "[Exclude-x]" where x is the number of the question you want to include or exclude
What if I need help in running my survey?
We can provide help in fine-tuning your questionnaire, or you can have your survey set up and run for you by our sister company, Shape the Future (www.shape-the-future.com). Their services include full survey design, questionnaire development, survey deployment (including phone, postal and face to face surveys) and analysis and reporting.
My survey isn't re-directing properly at the end.
Please make sure you have included the full web address in the Survey Settings page - including "http://" at the beginning.
How do I import data from another source for analysis?
Set up a new survey, and then click on the "import" button (an arrow pointing up). Then choose a file to import (NB: this must be in csv format). Your file should have your questions along the top row, with each row below representing a single respondent. Choose how fields in your data are separated (usually a comma or semicolon) and how arrays of responses are separated and then save. Your data will be imported and you will be able to run your analyses shortly afterwards (there may be a short delay) including using the Automatic Analysis engine.
Can I share my results with others?
Yes - in the results section, just click on the "Results sharing settings" button and you can choose what to share and with whom - you can choose to give them full access, including to our Automatic Analysis Engine, just an overview of the results, or anything in between.
What kind of questions can I set up?
  • List (single or multiple answer)
  • Drop down
  • Custom text fields (test, numeric, date, country)
  • Matrices (single or multiple answers)
  • Matrix of dropdowns
  • Ranking scale
  • Ranking
  • Ranking (images)
  • Paired comparisons (text or images)
How can I get people to take my survey?
If you have your own database of people, you can send them an email via our Invitation Manager, which will let you send personalised emails. If not, or you need a larger sample, you can use the 'Order sample' facility (in the Invitation Manager) to select a sample – you can do this by hundreds of different, searchable attributes, in 30 countries. The sample ordering service will calculate how long your questionnaire takes to complete, will look at your sample requirements and then estimate how long it will take to complete your survey. It will also give you a price. The estimated time for completion and the cost will vary according to how specific your requirements are and the length of the questionnaire.
Can I screen people out of my survey?
Yes, you can screen people out based on their responses to your survey. In the survey settings options, choose the “Screen out” tab and click on the box next to "Screen out respondents based on their answers". Choose where you want to send people who are screened out in the “Redirection URL”, typing in a web address.
You can then use the standard screen out message, or insert your own.
Then click on “+Add new” to choose which question or questions you want to use to screen out respondents. Click on the box that appears on the left to choose a question. Another box will appear on the right – click on that to choose which answers will be screened out. Then click “Save”. If you need to screen on more than one parameter, just click on “+Add new” again and add however many parameters you wish. Please note you cannot screen out people on the basis of answers to matrix questions.
Where are your servers located?
All Survey Mechanics’ servers are located in the United Kingdom.
Can I filter and compare my survey responses depending on when they took the survey?
This is easy in Survey Mechanics – just use the "Time filters" and "Time compare" options next to the results for your survey – choose the periods you’re interested in and then see you results. If you compare different periods, you can choose a name for each period, for example 'Before campaign', 'During campaign' and 'After campaign'. You can choose as many periods to compare as you wish.
* We advise limiting the length of your questionnaire in order to maximise your response rates, maintain respondent interest and therefore enhance the reliability of your results