The product works brilliantly and the ongoing human support (no chat bots or call centres ) is second to none. I continue to work with Survey Mechanics and would recommend them to anyone who is looking for insight driven data and a wonderfully helpful, proactive team.
The platform is user-friendly, clear and informative … We are very pleased with the service provided, particularly its ease and efficiency.
It has enabled our business to receive timely and focussed feedback on our key change programs
We've worked with Survey Mechanics a number of times, most recently with HSBC and with Visa . for Visa they helped us create a great survey for a large, complex, global challenge, shaping the questions in a way that gave us really compelling answers, delivered on a really tight deadline . The technology worked superbly, and the advice that went with it was invaluable .
The team at Survey Mechanics guided me through the process step by step. Any problems I had they picked up the phone and offered support straight away. Their site allowed me to create my survey to fit our detailed requirements, and we could clearly view our results
Survey Mechanics and the associated wraparound service provided to the Trust has been superb and enables the Trust to conduct consultations to elicit the views of both service users and staff. I have found the service levels … to be second to none!
Survey Mechanics offer expert advice, are flexible and quick to respond to queries. We would recommend working with them for your research project
... we needed to get a series of surveys up and running quickly. Using Survey Mechanics we found a flexible, intuitive data collection and management solution... Survey Mechanics' integration with Maximizer CRM enabled us to … to update key data within our CRM... The teams at Survey Mechanics and Maximizer are very helpful and always on hand when we need support; we would certainly recommend this innovative and GDPR-compliant solution to other organisations.
The overnight survey [4 countries, 3 languages] proved a huge success, helping us get the team aligned and excited by the idea they developed. The Survey Mechanics team were great to work with, they got to grips quickly with what we were trying to achieve for the client and made it very easy for us to achieve the result we needed; I will definitely be working with them again in the future
I would wholeheartedly recommend working with this company for a number of reasons – Survey Mechanics is a brilliant, intuitive and effective platform. The infinite possibilities and versatility of the software made sure that all the questions and the complex routines could be administered. It was a success from the set up to the delivery of the results - which involved not only the basic data but some additional breakdowns and advice on the interpretation.
"...extremely professional and supportive, providing a knowledgeable, friendly and
efficient
service…finding my way around Survey Mechanics was really straightforward and the
results
were presented in a very easily understandable and visually appealing format. I would
absolutely recommend Survey Mechanics ...to anybody looking into commissioning a survey"
"We've been so impressed by the tailored supported provided by the Survey Mechanics team
-
they really do go the extra mile. The features for analysing feedback results are so
clear
to use too, it will make writing our end of year reports a breeze! Thanks Team Survey
Mechanics!"
"I have used a number of survey platforms, but Survey Mechanics is the best ...
professional and simple, the automatic analysis feature is ingenious and beyond helpful,
and
the overall support you get from the fantastic team there is unparalleled. …using Survey
Mechanics, we were able to draw insightful conclusions and come up with targeted
solutions…which is something we wouldn’t have been able to do with another platform."
