I had been looking around for a measurement and evaluation solution for one of my major projects that runs across Africa. I needed a quick and easy solution that was backed up with a full support package and reporting. I needed to be able to adapt and reshape a survey quickly as well as having reporting system that I could manage. I had looked at other products but none of them were quite right: either far too basic, unprofessional looking, or simply based in another country with the only contact being some call centre or web address and when monkey is in the title it didn’t fill me with confidence. Then I was recommended Survey Mechanics. The team were able to assist me in the design of the survey and were able to help me reshape it to make it even more insight driven. They were able to take on all the complex brand guidelines that are mandatory and quickly built and designed the survey. The product works brilliantly and the ongoing human support (no chat bots or call centres ) is second to none. I continue to work with Survey Mechanics and would recommend them to anyone who is looking for insight driven data and a wonderfully helpful, proactive team.
MRS uses Survey Mechanics to collect post-event feedback for conferences and training sessions. The platform is user-friendly, clear and informative with useful infographics to present results. The Survey Mechanics support team have been on hand for any technical needs in a very timely manner and with a friendly approach. We are very pleased with the service provided, particularly its ease and efficiency.
The Market Research Society
Airways Optical adopted the Survey Mechanics tool 2 years ago and since that time we have found it to be an invaluable part of our 'understanding employee engagement' toolkit. With the functionality to be flexible, adaptable, and targeted it has enabled our business to receive timely and focussed feedback on our key change programs underpinning our continuous improvement ethos.
Airways Optical (part of the Specsavers group)
We've worked with Survey Mechanics a number of times, most recently with HSBC and with Visa . for Visa they helped us create a great survey for a large, complex, global challenge, shaping the questions in a way that gave us really compelling answers, delivered on a really tight deadline . The technology worked superbly, and the advice that went with it was invaluable .
The team at Survey Mechanics guided me through the process step by step. Any problems I had they picked up the phone and offered support straight away. Their site allowed me to create my survey to fit our detailed requirements, and we could clearly view our results
Friends of the Earth
Survey Mechanics and the associated wraparound service provided to the Trust has been superb and enables the Trust to conduct consultations to elicit the views of both service users and staff. I have found the service levels … to be second to none!
SE Trust (NHS)
We worked with Survey Mechanics to find the best research method to provide quantifiable market intelligence that we could use to drive our product proposition and strategy. Survey Mechanics helped us structure a survey in a way that would maximise response rates and presented the findings in a format that would deliver key findings at board level. Survey Mechanics offer expert advice, are flexible and quick to respond to queries. We would recommend working with them for your research project.
As part of our delivery plan for a new Government-funded Peer Networks programme, we needed to get a series of surveys up and running quickly. Using Survey Mechanics we found a flexible, intuitive data collection and management solution ready within a few hours, which we can easily customise. Survey Mechanics' integration with Maximizer CRM enabled us to manage the flow of customer responses from several surveys quickly and easily, allowing us to update key data within our CRM, saving time and resource with management and reporting. The overall effect has enhanced our interaction with local SME business leaders who are participating on this Programme. The teams at Survey Mechanics and Maximizer are very helpful and always on hand when we need support; we would certainly recommend this innovative and GDPR-compliant solution to other organisations.
Oxford Innovation Services
The overnight survey [4 countries, 3 languages] proved a huge success, helping us get the team aligned and excited by the idea they developed. The Survey Mechanics team were great to work with, they got to grips quickly with what we were trying to achieve for the client and made it very easy for us to achieve the result we needed; I will definitely be working with them again in the future
I would wholeheartedly recommend working with this company for a number of reasons – Survey Mechanics is a brilliant, intuitive and effective platform. The infinite possibilities and versatility of the software made sure that all the questions and the complex routines could be administered. It was a success from the set up to the delivery of the results - which involved not only the basic data but some additional breakdowns and advice on the interpretation.