Privacy Policy

Instant Insight Limited ("We") is committed to protecting and respecting your privacy. This privacy policy explains how we use any personal information we collect about you when you use this website.

This policy together with our terms of use and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act") and General Data Protection Regulation 2016 ("GDPR"), and any successor legislation, the data controller is Instant Insight Limited of Pashley House, Pashley Road, Ticehurst, East Sussex, TN5 7HE. Instant Insight Limited can be contacted at enquiries@surveymechanics.com.

1. We may collect and process the following data about you:
   1. Information that you give us: This is information about you that you give us by filling on forms on our site www.surveymechanics.com ("Our Site") or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to our site, subscribe to our service, utilise the services on our site, post material, request a further service, transactions and their fulfilment, and when you report any problems with Our Site.
      1. The information you give us may include your name, address, e-mail address and phone number. You may also provide financial information, such as credit card information, however we do not store this information.
      2. If you contact us, by phone, e-mail or otherwise, we may keep a record of that correspondence.
   2. Automatically collected information: This is information which we automatically collect with regard to each of your visits to Our Site.
      1. The information we automatically collect includes technical information, including the Internet Protocol (IP) address, browser type and variant, and operating system, as well as information about your visit, including traffic data, location data, weblogs, the clickstream to our site, page response times, lengths of visits and other such communication data.
      2. This information may be collected for system administration purposes as well as to report to our advertisers, associates and clients.
   3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Any such surveys will be conducted in accordance with the code of conduct of the Market Research Society, which provides further guarantees regarding your privacy. This code of conduct can be seen on the Society’s website at http://www.mrs.org.uk/standards/guidelines.htm
2. Cookies
   1. Our website uses cookies to distinguish you from other users of Our Site. This helps us to provide you with a good experience when you browse our website and allows us to improve Our Site. Our system will issue cookies automatically except where your browser settings are set up to refuse them. A cookie is a small file that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve Our Site and to deliver a better service.
   2. Some cookies are essential for Our Site to operate. These are required for the operation of Our Site and include cookies which enable you to log into certain areas of Our Site.
   3. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our Site.
   4. Except for essential cookies, all cookies will expire after 6 months.
3. Uses made of the information
   1. Information you give to us: We will use this information:
      To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
      1. To provide you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about;
      2. To notify you about changes to our service;
      3. To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can request that we no longer do this or withdraw consent at any time by contacting enquiries@surveymechanics.com;
      4. To ensure that content from our site is presented in the most effective manner for you and your computer; and
      5. To create tailor made reports for our clients and associates.
   2. Automatically collected information: We will use this information:
      1. to administer Our Site for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      2. to improve our site to ensure that content is presented in the most effective manner for you and your computer;
      3. to allow you to participate in interactive features of our service, when you choose to do so;
      4. as part of our efforts to keep our site safe and secure;
      5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
      6. to make suggestions and recommendations to you and other users of our site about goods and services that may interest you or them.
4. Disclosure of your information
   1. You agree that we have the right to share your personal information with:
      1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
   2. We may disclose your personal information to selected third parties including:
      1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
      2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals but we may provide them with aggregate information about our users; or
      3. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
   3. We may disclose your personal information to selected third parties:
      1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      2. If Instant Insight Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Instant Insight Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. Where we store your personal data
   1. The data that we collect from you will be processed and stored at a destination within the United Kingdom or the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
   2. Where we have given you or where you have chosen a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
   3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
   4. We will not store data for longer than is necessary for the fulfilment of the purpose which we collected it. Where it is no longer necessary to store data we shall stop storing it.
6. Your rights
   1. You have the right to request that we do not process your personal data for marketing purposes. Where you have consented to receive marketing you may opt out at a later date. You can exercise this right at any time by contacting us at enquiries@surveymechanics.com or by writing to us at Pashley House, Pashley Road, Ticehurst, East Sussex, TN5 7HE;
   2. You have the right to object to the processing of your personal data and this can be done by contacting us at enquiries@surveymechanics.com or by writing to us at Pashley House, Pashley Road, Ticehurst, East Sussex, TN5 7HE;
   3. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact enquiries@surveymechanics.com or by writing to us at Pashley House, Pashley Road, Ticehurst, East Sussex, TN5 7HE;
   4. We want to make sure that your personal information is accurate and up to date. You may ask us at any time to correct or remove information that you believe to be inaccurate;
   5. You have the right to have your personal information erased and should request this by contacting us at enquiries@surveymechanics.com or by writing to us at Pashley House, Pashley Road, Ticehurst, East Sussex, TN5 7HE;
   6. Our Site may, from time to time, contain links to and from other websites. This privacy policy only applies to Our Site so when you link to another website you should read that website’s privacy policy. Please check these policies before you submit any personal data to these websites.
7. Changes to our privacy policy
   1. Any changes we may make to our privacy policy in the future will be posted on this page.
8. How to Contact Us
   1. Please contact us if you have any questions about out privacy policy or information we hold about you by email to enquiries@surveymechanics.com or by writing to us at Pashley House, Pashley Road, Ticehurst, East Sussex, TN5 7HE.